Refund & Return Policy

Refund & Return Policy

Effective Date: 03 March 2026

Thank you for shopping at KartDream (https://kartdream.com).

Customer satisfaction is our priority. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are accepted.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The product was received damaged or defective
  • The wrong item was delivered
  • The item significantly differs from the product description

To be eligible for a return:

  • The product must be unused
  • It must be in its original packaging
  • The return request must be made within 7 days of receiving the order

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Items damaged due to misuse or mishandling
  • Products without original packaging
  • Clearance or sale items (if applicable)
  • Digital or downloadable products (if applicable)

3. Return Process

To initiate a return, please follow these steps:

  1. Email us at official@kartdream.com
  2. Provide your Order Number and reason for return
  3. Attach clear photos if the item is damaged or incorrect

Once your request is reviewed and approved, we will provide return instructions.

Customers may be responsible for return shipping costs unless the return is due to our mistake (wrong or defective item).

4. Refund Policy

After receiving and inspecting the returned item:

  • You will be notified regarding approval or rejection.
  • If approved, the refund will be processed within 5–10 business days.

Refunds will be issued to the original payment method used during purchase.

Please note:

  • Shipping charges are non-refundable unless the error was on our part.
  • Processing time may vary depending on your bank or payment provider.

5. Order Cancellation

Orders can only be canceled before they are shipped.

If the order has already been processed or dispatched, cancellation may not be possible.

6. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery.
  • Provide photographic evidence.

We will offer a replacement or full refund at no additional cost.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your payment provider or bank.
  3. If the issue continues, contact us at official@kartdream.com or call 03332474102.

8. Exchanges

We only replace items if they are defective or damaged.

For exchange requests, please contact us via email with your order details.

9. International Orders

For international orders:

  • Customers are responsible for customs duties or taxes (if applicable).
  • We are not responsible for delays caused by customs or courier services.

10. Changes to This Policy

KartDream reserves the right to update this Refund & Return Policy at any time.

Changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions regarding this policy, please contact us:

Website: https://kartdream.com
Email: official@kartdream.com
Phone: 03332474102
Country: Pakistan

We appreciate your trust in KartDream and thank you for shopping with us.